Privacy Policy

Last updated: October 30, 2025

1. Introduction

Enobase commits to protecting privacy and explains how it collects, uses, discloses, and safeguards information when users access the SaaS platform. The organization processes personal data per GDPR and Belgian data protection laws.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, company details, billing information
  • User Content: Data, documents, and information input into the platform
  • Communications: Messages, support requests, and feedback sent to the company

2.2 Automatically Collected Information

  • Usage Data: Features used, actions taken, time and frequency of use
  • Device Information: IP address, browser type, operating system
  • Analytics and Monitoring: PostHog and similar analytics tools monitor platform performance, user behavior, and technical issues
  • Cookies and Tracking: Cookies and similar technologies improve user experience

3. How We Use Your Information

Enobase uses information to:

  • Provide, maintain, and improve the platform
  • Process transactions, handle billing and payments
  • Send service updates, security alerts, and support messages
  • Detect, prevent, and address technical issues and security threats
  • Identify and resolve technical issues, monitor platform performance, and ensure service quality
  • Analyze usage patterns to enhance features and user experience
  • Meet legal obligations and enforce Terms of Service

Processing Basis: Contractual necessity, legitimate interests, legal obligations, and user consent where required.

4. Data Sharing and Disclosure

The organization does not sell personal data. Information may be shared with:

  • Service Providers: Hosting providers, payment processors, analytics tools, customer support systems
  • Internal Team: Employees and contractors access data for debugging, customer support, and service improvement (confidentiality-bound)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with merger, acquisition, or asset sale
  • With Consent: When users authorize specific information sharing

5. Data Storage and Security

5.1 Security Measures

  • Encryption in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee training on data protection

5.2 Data Location

Data is stored on secure servers in the European Union. Any transfers outside the EU include adequate GDPR safeguards.

5.3 Data Retention

Personal data is retained as long as necessary to provide services and comply with legal obligations. Upon account closure, data is deleted or anonymized within 90 days unless law requires retention.

6. Your Rights (GDPR)

Under GDPR and Belgian data protection law, users have rights to:

  • Access: Request a copy of personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of data ("right to be forgotten")
  • Restriction: Limit data processing
  • Portability: Export data in structured, machine-readable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent at any time where processing relies on it

Contact: privacy@enobase.com (response within one month)

7. Cookies and Tracking Technologies

Cookies and similar technologies are used to:

  • Remember preferences and settings
  • Analyze platform usage and performance
  • Provide personalized features

Users can control cookies through browser settings, though disabling certain cookies may affect platform functionality.

8. Third-Party Services

The platform may integrate with third-party services. Enobase is not responsible for third-party privacy practices and recommends reviewing their policies.

9. Children's Privacy

Services are not intended for individuals under 16 years of age. The organization does not knowingly collect personal data from children. Immediate contact is requested if this occurs.

10. Relationship to Other Agreements

This Privacy Policy represents baseline privacy practices. Separate data processing agreements with enterprise customers take precedence where conflicts exist.

11. Changes to This Privacy Policy

Updates may occur periodically. Significant changes are communicated via email or platform notification. Continued use after changes constitutes acceptance.

12. Data Protection Authority

Users may lodge complaints with the Belgian Data Protection Authority if privacy concerns remain unaddressed.

13. Contact Us

Email: privacy@enobase.com Data Protection Officer: legal@enobase.com